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    Privacy policy

    Privacy Policy


    Strandbags Group Pty Ltd (ABN 52 002 696 915) (‘we’, ‘us’, ‘our’) values very highly, the strong relationships it has with its customers. The gradual introduction of data collection technology at Strandbags is being handled with full and proper respect for the privacy of our customers. The data we collect is handled sensitively, securely and with proper regard to privacy.

    This privacy policy applies to the collection, storage and use by us of personal information we collect about you whether through the website or otherwise and has been developed in line with the Privacy Act 1988 (Cth) (“the Privacy Act”) and the National Privacy Principles (“NPPs”) set out in the Privacy Act.

    We reserve the right, at our discretion, to make changes to this Privacy Policy at any time. Please check this Privacy Policy regularly for any changes. Your continued use of our services following any such amendment is confirmation of your acceptance of the changes.

     

    Third-party cookies

    Our website uses cookies from 3rd-party service providers that allow us to improve the quality of the content we offer you during your visit to our website. These cookies may collect your IP address and non-personal data about your visits. This is completely anonymous and does not include your name, address, email address or other personal information. In the case of logged-in visitors, we collect only a single encrypted identifier that cannot be used to identify you. These cookies are used to gather anonymous statistical information on how the website is browsed. These cookies will expire after 1 year.

    Profile enrichment

    In the case of logged-in visitors, our website also uses JavaScript commands to collect browse and purchase data. This data is used to enrich your customer profile and helps us to provide a personalized experience for you across all our touchpoints.

    Sharing data with third parties

    If you have signed up for the newsletter, your personal data that you gave upon registration will be used to send you personalized newsletters. Under no circumstances will your data be shared with third parties. Our privacy policies are in accordance with the Privacy Act (1988) of Australia.

     

    Collection of your personal information

    We collect personal information in order to carry out our functions as a retailer and to also better understand our customers.

    We collect personal information about you in a number of ways including when you contact us via phone, email or fax; when you place an order or make a purchase with us in store or on line; and when you subscribe to the Strandbags Loyalty Program.

    We may collect information that personally identifies you such as your name, contact details, email address and other transactional information. You may choose to withhold any requested information, however, this may mean we are unable to provide the service you require.

    We may also collect information that does not personally identify you, but which assists us to improve the products and services we offer. By visiting our website, even if you do not register or shop on our website, you agree that we may collect, and our authorised service providers may collect, information about where you are on the internet (e.g. the URL you came from, IP address, domain name types like .com.au and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website (‘User Information’). We may collect User Information through the use of cookies. Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. Our cookies do not contain any personally identifying information, but they enable us to track marketing promotions, apply promotional discounts, provide features such as personalisation and store items in your shopping basket between visits. Most Web browsers automatically accept cookies, but you can usually change your browser’s settings to disable their use should you wish to do so. Even without a cookie, you can still use most of the features on our website, including placing products in your shopping basket and purchasing them.

     

    Use and disclosure of your personal information

    By using the services we provide, you consent to us:

    (a)       using information collected about you:-
    (i)         in order to provide the service you have requested;
    (ii)       for the purpose of research;
    (iii)       to enhance your use of our website;
    (iv)       to contact you from time to time by post and/or email and/or SMS to inform you about our latest products and offers; and

    (b)       sharing your personal information with our related bodies corporate or a service provider or agent retained by us for the purpose of ensuring proper functioning of our business and you hereby consent to such related bodies corporate, service provider or agent using information collected about you for the above purposes.

    Strandbags will not otherwise disclose or permit the use of any of your personal information without your prior consent unless required to do so by law.

     

    Storage of your personal information

    We will take all reasonable steps to ensure the security and privacy of all your personal information and data collected from and about you. All information shared with an external service provider will be used and kept secure in accordance with the terms of this Privacy Policy

     

    Access to your personal information

    We will reasonably attempt to ensure that the personal information that we hold about you is accurate and up to date at all times. If your details have changed please inform us of the correct information, so that we may update our records. If you need to advise us of any changes to your details, please email customerservice@strandbags.com.au or update them yourself via the website. You may contact us at any time to access, amend or request the deletion of personal information we hold about you. We will give you access to, amend or delete your records as requested within a reasonable period of time following your request. If applicable, any legal requirement on us to maintain certain records of your personal information will prevail over any of your requests.

     

    TCPA Compliance:

    Text Marketing and notifications:

    By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 30 a month. You acknowledge that consent is not a condition for any purchase.

    If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.

    When you opt in for our service you may expect to get occasional texts concerning latest Text Alerts, Surveys, Welcome messages, Customer win-backs, Text Campaigns, Giveaways, Flash Sales, Upsells.

    If your device does not support MMS we will deliver a SMS instead and strip the image. The opt out will also be delivered as a standard text message (SMS).

    Carriers (AT&T, T-mobile, Verizon, T-Mobile, Sprint, Rogers, MetroPCS, etc) are not responsible or liable for undelivered or delayed messages.

    For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt-out please follow the procedures above.

     

    GDPR Compliance:

    Text Marketing Terms and Conditions:

    We are using a text messaging platform, which is subject to the following terms and conditions. By opting-in for our text marketing and notifications in, you agree to these terms and conditions.

    By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. You acknowledge that consent is not a condition for any purchase.

    Your phone number, name, and purchase information will be shared with our SMS platform "Klaviyo, a US-based company with an office in Boston, Massachusetts, United States. This data will be used for sending you targeted marketing messages and notifications. Upon sending the text messages, your phone number will be passed to a text messages operator to fulfill their delivery.

    If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.

    For any questions please text "HELP" to the number you received the messages from. You can also contact us for more information. If you wish to opt-out please follow the procedures above.

     

    Contact Us

    If you are concerned with the way we have handled your personal information, please contact us at customerservice@strandbags.com.au or by writing to: Strandbags, Attention Strandbags (Privacy), Locked Bag 77, St Ives NSW 2075.