Our Refund Policy
We will gladly accept product returns where:
- The product is faulty.
- The product does not fit the purpose for which it is commonly bought.
- The product does not match the sample or description.
With your original receipt, you will be entitled to a repair, an exchange, a refund or a credit note.
Without your original receipt, you will be entitled to a repair, or a credit note.
Change of Mind Returns
If you have changed your mind, and provided that the products are returned in their original condition with tags attached and within 30 days from date of purchase, we will offer:
- With your original receipt - you will be entitled to an exchange, a refund or a credit note.
- Without your receipt - you will be entitled to a credit note.
Goods purchased at Strandbags Factory Outlet Stores may only be returned to Strandbags Factory Outlet Stores for refund or exchange.
None of the above affects your statutory rights.