In the unlikely event that you are not completely satisfied with your online order, items can be returned within 30 days of receipt by visiting a Strandbags store or via return post. Please note it may take up to 14 working days for a return via return post to be processed and we are unable to refund the cost of postage and packing for items deemed by you to be unsuitable. Please see below for more information.
Returns to Store
Items purchased from us online can be returned to any of our stores within 30 days of receipt. You must have proof of purchase and the credit card you used to make the online purchase (if you paid via credit card) when returning the goods. Refunds can only be processed to the same credit card which was used in the purchase transaction.
If you paid by PayPal or Afterpay please allow 1-3 working days for your account to update and reflect the refund.
The store locator function on the Website can be used to find the most convenient store for you to return your items.
Returning via Australia Post
Items purchased online can be returned via post within 30 days of receipt. If returning your items via post, please complete all relevant details on the Returns Slip, including the reason for return. Securely repack the items being returned in the original packaging and include the completed Returns Slip. The Returns Label received with your order should be fixed over the original delivery label on the front of your parcel.
Please ensure a Certificate of Posting is obtained when depositing your parcel with a courier or by post. This should be kept in a safe place as it bears a unique reference number which is used to trace your parcel should it fail to be delivered to Us. We will be unable to make a refund in the event that your parcel is lost without sighting Your Certificate of Posting.
Please note it may take up to 14 working days for a return via post to be processed and we are unable to refund the cost of postage and packing for items deemed by you to be unsuitable.
If for any reason there is a problem with the items you receive other than a change of mind please contact our customer service department on 1800 773 777.