CALVIN KLEIN HAYDEN CROSSBODY BAG

We currently offer delivery from as little as $6.95 per order for wallets and $9.95 per order for small to medium items regardless of the quantity purchased. Orders for larger products such as suitcases and duffle bags (over 55cm long) will cost $9.95 plus an additional charge of $7.00 per item (over 55cm long). The delivery costs will be highlighted to you in the checkout.

We would like you to receive your order as quickly as possible and endeavour to deliver within 1-3 working days in metro areas. For Victoria, country Western Australian and NT this may take between 4-8 working days. Once your order has been shipped you should receive a tracking email from the courier. Deliveries will be made between 9.00AM ??? 5.30PM Monday to Friday and a signature will be required on receipt. Please note there will be no weekend or public holiday deliveries. If for some reason the courier are unable to complete the delivery, a card will be left informing you that the courier attempted delivery and advising you where the products you ordered can be collected.

The progress of your order can be tracked on the internet by following the link in the email we send you confirming despatch.

Please note that you may experience some delays due to the current environment so please allow extra time for your order to be delivered. We will endeavour to have your order delivered as soon as possible and appreciate your patience at this time.

Deliveries to a PO Box

We can deliver to a PO Box however the courier charges an additional fee of $8.50 which will be applied to your order if you are shipping to a PO Box address. This additional charge will be highlighted when placing your order. To avoid this sur-charge please chose a residential or business address.

Our Delivery service covers mainland Australia and Tasmania.

For Delivery to New Zealand please visit www.Strandbags.co.nz.

In the unlikely event that you are not completely satisfied with your online order, items can be returned within 30 days of receipt by visiting a Strandbags store. Orders that were delivered can by returned to a local store or via return post . Please note it may take up to 14 working days for a return via return post to be processed and we are unable to refund the cost of postage and packing for items deemed by you to be unsuitable. Please see below for more information.

Returns to Store

Items purchased from us online can be returned to any of our stores within 30 days of receipt. You must have proof of purchase and the credit card you used to make the online purchase (if you paid via credit card) when returning the goods. Refunds can only be processed to the same credit card which was used in the purchase transaction.

The store locator function on the Website can be used to find the most convenient store for you to return your items.

Returning via Return Post

Items purchased online for delivery can be returned via post within 30 days of receipt, if this is more convenient for you. If you decide to return your items by post then please complete all relevant details on the Returns Slip on your receipt, including the reason for return. Securely repack the item(s) being returned in the original packaging and include the Returns Slip. A Returns Address Label, with the return address listed on it, would have been sent in your original parcel. Please attach this Returns Address Label to the front of your parcel, replacing the original delivery label.

We recommend that you get a certificate of posting or else use a tracked service as you are liable for this purchase until it is returned back to us. This should be kept in a safe place as it will assist in tracking your parcel should it fail to be delivered to us. We will be unable to make a refund in the event that your parcel is lost without sighting Your Certificate of Posting or tracking.

The cost of returning by post is your responsibility in the case of an unwanted or unsuitable purchase(s). Please allow up to 14 business days for your return to be processed. Unfortunately we are only able to offer refunds and we are unable to process exchanges by post. If you would like an exchange then you can do so in your local store. Online orders that have been picked up in store must be returned to a store and cannot be returned by post.

If for any reason there is a problem with the items you receive, other than a change of mind, please contact our customer service department on 1800 773 777 and they will be more than happy to assist.