When making an Online Purchase on the Website You have the option of having the Product(s) You order delivered directly to You or alternatively you can choose to collect them from one of Our many stores. Whichever You choose We hope You will be pleased with Your purchases.
THERE ARE NO DELIVERY CHARGES FOR STORE PICK UP ALL YOU PAY FOR IS THE GOODS YOU BUY
Our convenient delivery service costs from just $6.95 per order for wallets and $9.95 for all other small to medium items regardless of the quantity purchased. Larger Products such as suitcases and duffle bags which are over 55cm long can be delivered in the same way for an additional $7.00 per item.
We would like you to receive your order as quickly as possible and endeavour to deliver within 1-5 working days. For country Western Australian and NT this may take between 2-6 working days. Deliveries will be made between 9.00AM – 5.00PM Monday to Friday and a signature will be required on receipt. Please note there will be no weekend or public holiday deliveries. If for some reason the courier are unable to complete the delivery, a card will be left informing you that we called and advising you where the products you ordered can be collected.
Our Delivery service covers mainland Australia and Tasmania. At present unfortunately we do not ship to New Zealand or internationally.
The progress of your order can be tracked on the internet by following the link in the email we send you confirming despatch.
When making your online purchase you can select "pick up from local Strandbags store" in the billing section of the checkout. On selecting the option "pick up from local Strandbags Store" you are given an option to enter your postcode and from this we will supply a list of the closest stores available for you to chose where you wish to collect the products you order (note that the closest available store may not be the closest physical store). There are no delivery fees for this service all you pay for is the cost of the goods you purchase and we will get them to the store you select at no extra cost to you.
You will be advised by phone when your order is ready for collection. Typically orders are available for collection within 1-3 working days. In some cases however we may need to order stock from the warehouse and this can take an additional 2-3 working days, if this happens then we will send you an email to notify you of this. For country Western Autralian and NT this may take an additional 3-5 working days.When collecting goods you must present a copy of the e-mailed order confirmation or photo ID.
Our Store collection service only covers Mainland Australian and Tasmania Store
In the unlikely event that You are not completely satisfied with your purchases, items can be returned within 30 days of receipt by visiting a Strandbags store or via Australia Post. Please note it may take up to 28 days for a return via Australia Post to be processed and We are unable to refund the cost of postage and packing for items deemed by You to be unsuitable.
Returns to Store
Items purchased from Us online can be returned to any of Our stores within 30 days of receipt. You must have proof of purchase and the credit card You used to make the Online Purchase at the time of returning the goods. Refunds can only be processed to the same credit card which was used in the purchase transaction.
The store locator function on the Website can be used to find the most convenient store for You to return Your items.
Returning via Australia Post
Items purchased from Us online can be returned via Australia Post within 30 days of receipt. If returning Your items via Australia Post, complete all relevant details on the Returns Slip, including the reason for return. Securely repack the items being returned in the original packaging and include the completed Returns Slip. The Returns Label received with Your order should be fixed over the original delivery label on the front of Your parcel.
Please ensure a Certificate of Posting is obtained when depositing Your parcel with Australia Post. This should be kept in a safe place as it bears a unique reference number which is used to trace Your parcel should it fail to be delivered to Us. We will be unable to make a refund in the event that Your parcel is lost without sighting Your Certificate of Posting.
Please note it may take up to 28 days for a return via Australia Post to be processed and We are unable to refund the cost of postage and packing for items deemed by You to be unsuitable.
If for any reason there is a problem with the Products You receive other than a change of mind please contact Our customer service department on 1800 773 777.